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Returns & Refunds

Policy Overview

Due to the specialized nature of Research Use Only (RUO) materials and the necessity of maintaining a secure chain of custody, all transactions at Anchor Research are considered final. By finalizing your purchase, you acknowledge that these products are intended strictly for laboratory environments and are not for human or animal consumption. Because we cannot restock items once they have left our controlled domestic facility, returns are handled under the strict criteria outlined below.

Eligibility for Returns

We only accept returns for unopened and unused products under the following conditions:

Notification

You must notify our team within 48 hours of the delivery date.

Condition

Items must be completely untampered with, in their original packaging, and with all seals intact.

Approval

All returns must receive prior authorization from Anchor Research.

Logistics

The customer is responsible for return shipping costs via a trackable domestic carrier. Original shipping fees are non-refundable.

Restocking

A $35 processing fee applies to all approved returns.

Inspection & Processing

Refunds are not guaranteed until a manual inspection is completed at our facility.
  • Any signs of opening, label removal, or tampering will void the return.
  • Once approved, the refund will be credited exclusively to your original payment
    method.

Non-Returnable Items

We cannot accept returns for:
  • Any product that has been opened or used.
  • Shipments sent back without a formal authorization.
  • Requests made after 48 hours notification window has expired.

Damaged or Incorrect Orders

If your shipment is incomplete or incorrect, please alert Anchor Research within 48 hours of receipt. To expedite a resolution, please provide:

  • Clear photos of the external shipping box and internal packaging
  • High-resolution photos of the vial labels (including batch or lot numbers).
  • A detailed summary of the discrepancy.
Upon verification, we will issue a replacement for the same item or provide a store credit. Cash refunds are not provided for order-issue claims.

Chargeback Policy

We are committed to resolving every concern fairly. We strongly encourage you to contact us directly to settle any disputes. Please be advised that filing a chargeback for an order properly delivered within the United States may result in the submission of delivery logs and signed policies to the payment processor, and may lead to a permanent restriction of your account.

Note: Please retain all original packaging until your inquiry has been fully resolved by our
support team