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Due to the specialized nature of Research Use Only (RUO) materials and the necessity of maintaining a secure chain of custody, all transactions at Anchor Research are considered final. By finalizing your purchase, you acknowledge that these products are intended strictly for laboratory environments and are not for human or animal consumption. Because we cannot restock items once they have left our controlled domestic facility, returns are handled under the strict criteria outlined below.
You must notify our team within 48 hours of the delivery date.
All returns must receive prior authorization from Anchor Research.
The customer is responsible for return shipping costs via a trackable domestic carrier. Original shipping fees are non-refundable.
If your shipment is incomplete or incorrect, please alert Anchor Research within 48 hours of receipt. To expedite a resolution, please provide:
We are committed to resolving every concern fairly. We strongly encourage you to contact us directly to settle any disputes. Please be advised that filing a chargeback for an order properly delivered within the United States may result in the submission of delivery logs and signed policies to the payment processor, and may lead to a permanent restriction of your account.
Note: Please retain all original packaging until your inquiry has been fully resolved by our
support team